COVID-19 has had and will, unfortunately, continue to have an impact around the world. Throughout 2020, our focus remained on providing exceptional service while protecting our dedicated employees. Trade, and the movement of cargo, especially foodstuffs, continues to be a crucial component of the global economy. Throughout our organization, we implemented sweeping changes to our workplace. We encouraged office-based employees to work from home whenever possible. Where feasible, we made modifications to our offices and facilities to help prevent the spread of the virus and implemented new protocols following applicable government health protection agencies’ recommendations for prevention and safety measures.