Job Title: Dispatcher (Rail and Truck)

Department: Intermodal

Office Name: Main - Corporate
Address: 8001 NW 79th Ave
City: Miami-FL
Postal Code: 33166
Country: US



Position entails analyzing most cost-effective inland moves utilizing the most reliable resources at its disposal. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Please note applications out of the geographic region for position applied will not be considered.




  • Three (3) years’ experience handling logistical administration of rail moves and local/long haul trucking moves.
  • High school diploma or equivalent. • Knowledge of export logistics terminology (Vessel Bookings / INCO terms)
  • Basic to Intermediate computer skills in programs such as MS Word & Excel.
  • Must be able to communicate at an intermediate to advanced level in English and Spanish.
  • Must be able to accurately process alpha/numeric information.
  • Well-developed interpersonal skills. Ability to meet and deal effectively with the customers, executives and the general public.
  • Strong time management and organizational skills. Must be able to prioritize and be detail oriented.
  • Ability to think logically and make sound decisions.
  • Ability to work with limited supervision, multitask and function effectively under pressure and time constraints.
  • Must be able to work extended hours, holidays and weekends as needed.
  • Must be able to work in fast paced environment and meet deadlines.


  • Experience with AS400 system.
  • Two (2) year College Degree
  • Demonstrate geographical knowledge of the US.
  • Two (2) years of experience in ocean logistics or shipping




  • Working with approved intermodal carriers to determine availability and obtain freight rates.
  • Ensuring timely pick up of cargo • Dispatching notifications to suppliers and intermodal carriers
  • Ensure most cost-effective rate is used to move cargo inland from most reliable sources.
  • Ensuring timely updates of shipment details and updating system timely to meet documentation deadlines
  • Evaluating loads to determine need for overweight permits and filing paperwork to obtain permits when necessary
  • Quote inland moves to commercial divisions providing support to customer service and pricing employees dealing with customers for NB and SB moves.
  • Proactively identify gaps and contribute in the process of establishing controls resulting in zero compliance issues
  • Coordinate the reposition empty equipment.
  • Re-route cargo due to vessel changes via most cost-effective routing option.
  • Develop an understanding of customer’s needs, and take actions to ensure that such needs are met.
  • Strong analytical and reasoning abilities in order to analyze most cost-effective resources.
  • Ability to prepare a variety of reports.
  • Ability to exercise independent judgment within established systems and procedures.
  • Strong organization and time management skills.
  • Ability to establish and maintain effective working relationships with customers and fellow employees.
  • Ability to respond to common inquiries from departmental managers or subdivisions regarding inland move rates and details.


  • Perform job related duties as assigned.



  • Ability to think logically and follow procedures and instructions.
  • The employee is continuously required to sit
  • The employee is frequently required to stand and walk.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • The employee must continuously use hands to finger, handle, feel or operate controls; and reach with hands and arms.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • Ability to establish and maintain effective working relationships with customers and fellow employees.



  • Report safety hazards
  • Immediately report incidents involving injury, illness, or property damage
  • Wear protective PPE (Personal Protective Equipment) as instructed or necessary
  • Comply with all company safety policies, procedures, and rules
  • Refuse any unsafe task or operation
  • Participate in safety meetings and training
  • Be constantly aware of their personal safety and that of their coworkers.



Receives direct supervision from the Intermodal Manager. Does not exercise supervision over any other position.



  • Indoors office; exposed to controlled temperature and office environment.
  • The noise level in the work environment is usually busy (many phones in open cubicles).



  • The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
  • The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.