Seaboard Marine Rolls Out New Export Vehicle Enhancements.
March 18, 2013
With a focus on innovation, efficiency and customer service, Seaboard Marine is always working towards improvement. Recently, the company introduced new and exciting features for export vehicle customers. Investing to improve speed, cargo security, and usability, Seaboard Marine now offers real-time automotive tracking through its homepage and has initiated a superior replacement for traditional Roll on Roll off (Ro/Ro) service to the Dominican Republic and Jamaica.
In an effort to expand service features on SeaboardMarine.com, a new tool is available. Customers can now easily track the whereabouts of their automobiles by typing the vehicles identification number in the new tracking feature. This useful tool is now conveniently located in the upper right column of SeaboardMarine.com. Customers can use this tool to verify information such as; a description of the vehicle, date received, booking number, port of loading and discharge, document receipt number, vessel and voyage (if assigned), and sailing and discharge date.
The Customs clearance process requires 72 hours and can sometimes delay vehicle shipment if not closely monitored. Rather than manually tracking, customers can now proactively follow specific vehicles in real-time with the click of a button.
Further, as yet another example of Seaboard Marine’s commitment to customer satisfaction and innovation, new “double stack” automotive containers are now in rotation. Meant to replace the traditional Roll on Roll off system, the new car containers increase efficiency in the automotive shipping process with improved capacity and ease-of-use.
José Manuel Peña, General Manager of Seaboard Marine Dominican Republic, said, “We began testing the new car containers in January. Customer feedback on the new system has been overwhelmingly positive, and we have further reduced incidental damage. Not only are customers able to dispatch their incoming automobiles faster, but there is also an additional two calls per week from Miami to Rio Haina that are carrying cars.”